Paul Mills – Executive Director, Fountaindale Public Library
” I have worked with the team at TBS for well over 10 years in a variety of roles. The reason why I continue to work with TBS is because they are very customer service focused and are always looking for new opportunities to help libraries serve their customers better.”
Brian Shepard – Director, Indian Trails Public Library District
“What I really appreciate about TBS is their commitment to providing high quality service to public libraries. They understand what we need; and their responsiveness to getting us what we need, at times, even before we realize we need it.”
Yabin Liu – Head of IT Services, Addison Public Library
What I really appreciate about TBS is their strong commitment to customer service. First, TBS provides user-friendly products to help our library meet patron needs. Secondly, being customer-focused, TBS is quite responsive, even during off-hours. Recently, we encountered a system emergency on a Saturday morning. When I reached out to TBS, they responded within five minutes, helping us resolve an issue caused by an inaccurate firewall rule. I have worked with TBS for over 5 years, and I look forward to working with them for many more to come.