Monique Sendze, Chief Operating Officer, Tulsa City-County Library
“TBS’s commitment to modern and innovative solutions that meet the needs of the 21st century library customer is the reason we are working with them. They have been great to work with and their support team has been especially responsive and provide quality customer service at all times.”
Paul Mills – Executive Director, Fountaindale Public Library
” I have worked with the team at TBS for well over 10 years in a variety of roles. The reason why I continue to work with TBS is because they are very customer service focused and are always looking for new opportunities to help libraries serve their customers better.”
Brian Shepard – Director, Indian Trails Public Library District
“What I really appreciate about TBS is their commitment to providing high quality service to public libraries. They understand what we need; and their responsiveness to getting us what we need, at times, even before we realize we need it.”
Yabin Liu – Head of IT Services, Addison Public Library
What I really appreciate about TBS is their strong commitment to customer service. First, TBS provides user-friendly products to help our library meet patron needs. Secondly, being customer-focused, TBS is quite responsive, even during off-hours. Recently, we encountered a system emergency on a Saturday morning. When I reached out to TBS, they responded within five minutes, helping us resolve an issue caused by an inaccurate firewall rule. I have worked with TBS for over 5 years, and I look forward to working with them for many more to come.