The 2017 recipient of the TBS Technical Service Award is Jennifer Fredericks, Manager of the Technical Services Department of the Downers Grove Public Library. Jen keeps patrons and her colleagues at the center of her actions. When her library migrated to a new ILS she took on the responsibility of training staff and creating and implementing new processes. To improve customer service she has instituted the procedure of immediately releasing new materials available instead of having a particular day to make them available for patrons. She has also removed barriers to the AV collection by unlocking cases to improve the patron experience. She is active participant in the SWAN Cataloging Advisory and SWAN OCLC Cataloging Libraries group. Her colleagues describe her as “always willing to share her knowledge and expertise” and a “hard-working problem solver who enjoys a challenge.” Congratulations Jen!